Refund policy

Last updated: September 28, 2026

WinHub sells digital license keys. A key is delivered immediately after payment and can be used straight away, so we don't offer refunds for change of mind. We do refund in the cases below.

You may be eligible for a refund if

• You were charged but never received a key, and we can't deliver one within 48 hours of you contacting us.
• You were charged twice for the same order.
• Your key never worked, and our support team can't fix the problem within 7 days of you reporting it.

Refunds are not given for

• Change of mind, or no longer wanting to use the product after the key has been delivered.
• A game update that temporarily breaks a script. We fix these as quickly as we can, but scripts depend on third-party games we don't control.
• Action taken against your game account by a game or platform (see our Terms of Service).
• Keys that were shared, resold or blacklisted for breaking our rules.
• Unused time left on a Monthly key.

How to request a refund

Open a ticket in our Discord (discord.gg/winhub) or email support@winhubscript.com within 14 days of purchase. Include your order number and the email address you used at checkout.

When a refund is approved

The money goes back to your original payment method, usually within 5–10 business days depending on your bank. The license key tied to that order is revoked immediately.

Chargebacks

Please contact us before disputing a charge with your bank. Opening a chargeback or payment dispute results in the key being revoked and a permanent blacklist.

Your consumer rights

Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law or other laws that can't be excluded. If a product has a major failure, you're entitled to the remedies those laws provide.